Privacy Policy & Terms of Service
The privacy of our customers is of utmost importance to us. This Privacy Policy explains how SBF Print & Design ("sbfprint.ae") collects, uses, and safeguards your personal data when you visit our website, submit quotation requests, or order custom printing and signage services across Dubai and the UAE.
1. Personal Information & Data Confidentiality
How we protect your confidential information
Your personal information—including your full name, company name, contact numbers, email address, delivery address, custom artwork files, and project specifications—will never be sold, rented, leased, or disclosed to unauthorized third parties under any circumstances.
Your credit and/or debit card details are never stored on our servers, nor sold, shared, rented, or leased to any third-party under any circumstances. All digital transactions are processed through secure, encrypted payment channels.
2. Information We Collect & Why We Need It
Purpose and scope of collected data
We collect information to provide accurate quotations, manufacture custom printing products, and deliver orders efficiently across the UAE:
- Contact Details: Name, email, phone / WhatsApp number, and delivery location.
- Print Artwork & Specs: Design files (PDF, AI, PSD), dimensions, and materials.
- Transaction Records: Invoices, quotation references, and order history.
- Technical Site Data: Anonymous browsing metrics to improve site navigation and performance.
3. Use of Cookies & Preferences
Website optimization and analytics
SBF Print & Design uses standard cookies to enable full functionality of our online catalog, save your shopping cart preferences, and analyze user navigation trends to continually improve our platform.
• Essential Cookies: Required to preserve shopping cart contents and enable smooth navigation.
• Analytics Cookies: Anonymous statistical data (Google Analytics / GTM) to evaluate site speed and popular product categories.
• Managing Preferences: You can block or delete cookies at any time through your browser settings (Chrome, Safari, Firefox, Edge).
4. Order Cancellation Policy
Guidelines for order changes and cancellations
Because commercial print jobs and bespoke signage are tailored to custom dimensions, logos, and specifications:
• You may cancel or modify your order prior to artwork approval and production plating by contacting our team immediately via WhatsApp or phone.
• Once printing, cutting, or fabrication has started on custom-personalized goods, orders cannot be cancelled.
5. Delivery Conditions & Turnaround
Shipping across Dubai and all 7 UAE Emirates
• Standard Delivery: Completed within 24 to 48 hours across Dubai and the UAE via trusted courier partners (Aramex, local express fleets).
• Rush & Same-Day Orders: Same-day rush delivery is available within Dubai for urgent orders placed before standard cutoff times.
• Large Format & Signage: Heavy media, structural 3D signage, and custom fabrication items are delivered and installed according to agreed project timelines (2 to 5 business days).
6. Quality Guarantee & Replacement Policy
Our commitment to print excellence
In the unlikely event that you receive damaged goods or an item with manufacturing/printing defects caused by our press, SBF Print & Design is committed to reprinting and exchanging the items at no extra cost, or issuing a full credit/refund for the affected quantity upon verification.
7. Contact Information & Data Inquiries
Reach our team for any privacy or quotation questions
If you have any questions regarding this Privacy Policy, wish to update your details, or require custom order assistance, please reach out to us directly: